1. Delivery options are:
Courier – We deliver directly to your home or office, anywhere in South Africa.
Collect – You can choose to collect from our Johannesburg Showroom at:
31 Lilian Road,
Collection hours: Mon- Thurs: 08h00 – 16h00 and Friday: 08h00-14h00
2. Spotted Balloon only delivers to street addresses and we only deliver during business hours (no weekends or public holidays) so please select your delivery address accordingly.
3. Delivery costs are: R90.00 countrywide
4. Delivery takes 7-10days
5. Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared.Once we’ve dispatched your order, we will send you an e-mail with tracking details.
6. We currently only ship within South Africa.
7. Spotted Balloon assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
If you would like to return or exchange your order, you are welcome to do so within 3 days of the date of delivery.
The following goods are not eligible for a refund, exchange or credit:
• goods that have been used or
• goods which have been personalized for you or made to your specifications, unless defective.
The product must be unopened, unassembled, unused and in salable condition. Products showing signs of use or missing labels are not considered new and are thus considered non-returnable.
You are responsible for return shipping charges, unless the item is not what you ordered, defective or damaged due to shipping.
The return address is: 31 Lilian Road, Fordsburg, Johannesburg 2092.
Once we have received your item you will be able to choose something else from the shop or we will offer you a refund.
If you are returning a product, send an email to firstname.lastname@example.org. We will help you with the specifics and answer any questions about your return.
If your order is damaged in anyway on delivery, please notify us immediately on email@example.com. We will arrange to get you a non-damaged item as soon as possible,
We have two payment options when buying online from Spotted Balloon:
We offer instant EFT payments with the YOCO payment engine. The EFT gets verified instantly, there is no waiting period and no proof of payment is required.
Alternatively you can pay via EFT directly into our bank account. Please email proof of payment to firstname.lastname@example.org. Please note your order will only be processed once the funds clear in our account.